Terms of Service

By using our services, you agree to the following terms and conditions.

Please read them carefully before placing an order.

Effective: December 8,2024

Applies to all services provided by Raspberry Laundry and Dry Clean Services

1. General Terms

1.1. These terms apply to all services provided by Raspberry Laundry, including but not limited to laundry, dry cleaning, and specialty cleaning services.
1.2. By using our services, you confirm that you have read, understood, and agreed to these terms and conditions.

2. Service and Delivery

2.1. Pick-Up and Delivery:

Pick-up and delivery services are available 7 days a week from 8:00 AM to midnight.
Orders picked up before 12 noon will be processed the same day for express services.
Standard turnaround time for regular laundry is 48 hours.

2.2. Extended Processing Time:

Certain items—such as specialty fabrics, bulk loads, delicate garments, or those requiring stain removal and special treatments—may require additional time to process.
Turnaround for these items will be communicated upon assessment, typically ranging from 5 to 10 days.
In the event of typhoons, heavy rainfall, power interruptions, or other unforeseen circumstances beyond our control, processing and delivery may be delayed. We will promptly notify customers of any such delays and provide an updated estimated completion time.

2.3. Express Service:

Express orders are subject to additional charges (double the standard rate).
Same-day delivery is only available for items picked up before 12 noon.

2.4. Service Limitations:

We reserve the right to refuse items that are excessively soiled, wet, or infested with pests.

2.5. Delays:

While we aim to meet delivery timelines, delays may occur due to unforeseen circumstances. In such cases, customers will be notified promptly.

3. Item Assessment and Care

3.1. Inspection:

All items are inspected upon pick-up to determine the appropriate cleaning process and expected turnaround time.

3.2. Specialty Items:

Specialty items, including wedding gowns, comforters, and delicate fabrics, require tailored care and may incur additional charges and extended processing times.

3.3. Pocket Check Responsibility:

Customers are required to check and empty all pockets of clothing items prior to pick-up.
Raspberry Laundry will not be held liable for any loss or damage to items left in pockets, as third-party logistics providers may handle pick-up and delivery.

4. Payment Terms

4.1. We accept Cash on Delivery (COD), GCash, and bank transfers only.

4.2. Prices vary by service type, item weight, fabric sensitivity, and any additional services or instructions requested. Specialty treatments (e.g., stain removal, fabric care, hand washing, or steaming) will be quoted separately.

4.3. Rush services and first-time clients require a 50% down payment before laundry is processed. The remaining balance is due before release of cleaned items.

4.4. Orders collected after 12:00 PM are considered next-day transactions. Customers who select regular service but request a faster turnaround—such as same-day return, next-day return, or pick-up after 12:00 PM with next-day expectation—will be automatically reclassified as a Rush Order and charged the appropriate rush rate based on the type of service requested.

4.5. No payment, no release. All unpaid laundry will be held until full payment is settled.

4.6. Unclaimed or unpaid laundry after 7 days will incur a ₱50/day storage fee. Items unclaimed after 30 days may be donated or disposed of without notice.

4.7. Late Payment Fees:

Invoices not settled within 24 hours of completion will incur a ₱500 late payment fee, plus ₱200 per day for each additional day the balance remains unpaid.
For corporate or event clients, a 5% late payment fee will apply after 24 hours, with an additional 1% per week thereafter.
Cheque payments are not accepted unless pre-approved in writing.

4.8. After-Hours and Rush Service Policy

Deliveries requested outside regular business hours (including nights, weekends, and holidays) are considered after-hours services and require strict prepayment of 100% of the service cost before processing.
An after-hours service fee of 20% will be applied on top of the regular service price to cover the additional operational costs and staffing.
Requests for rush or express services made after regular hours are subject to availability and prepayment requirements.

4.9. Payment Enforcement and Late Fees

Under no circumstances will any laundry be released or delivered without full payment received in advance or at time of delivery, as per our “No Payment, No Release” policy.
Any delays in payment beyond the agreed terms will incur a 5% late fee after 24 hours overdue, with an additional 1% per week penalty for corporate or event accounts until full payment is received.
Failure to comply with these payment policies may result in suspension or cancellation of service.

4.10. Communication and Compliance

We expect clients to respect our working hours and payment policies. Repeated requests for after-hours service without adherence to payment terms may lead to refusal of service until terms are met.
These policies are designed to protect the quality of service and ensure fair treatment of all clients and staff.

5. Care, Handling and Customer Responsibility

5.1. Garment Inspection:

Customers are advised to inspect their items for stains, damages, or missing parts before handing them over.
We handle all laundry with care and follow standard procedures unless special instructions are provided.
Use of specific branded detergents (e.g., Clorox, Tide, Gain), extra amounts of detergent, hypoallergenic or imported products, or requests such as separate washing from other clients’ items may be subject to additional handling or materials fees.
These fees are based on actual product usage and extra labor and will be added to your invoice.
By submitting special instructions, you acknowledge and agree that additional charges may apply if your request falls outside standard wash and fold service.

6. Liability and Limitations

6.1. Stain Removal
While we strive to remove all stains, some may not be completely removable without risking damage to the fabric. We will not be held liable for unsuccessful stain removal when further attempts may compromise the item.

6.2. Delicate and Specialty Items
We exercise utmost care with all items. However, we are not liable for damage to items that are inherently weak, improperly labeled, or have pre-existing conditions such as discoloration, loose threads, or fragile fabric.

6.3. Lost or Damaged Items
In the rare event of loss or damage due to our handling, our maximum liability is limited to five (5) times the service fee charged for the affected item. Compensation will not be based on original purchase price, market value, or sentimental value.

6.4. Customers must report any missing or damaged items within 24 hours of delivery for investigation. Failure to report within this period will release us from liability.

6.5. Third-Party Pick-Up and Delivery
Raspberry Laundry partners with independent or third-party logistics providers for pick-up and delivery services. We are not liable for delays, damage, or loss incurred during third-party transport.

7. Customer Responsibilities

7.1. Disclosure:

Customers must inform us of any special requirements or pre-existing conditions (e.g., fragile materials, stains) during order placement.
7.2. Timely Pick-Up and Delivery:
Customers are responsible for being available during the agreed pick-up and delivery times.
7.3. Item Preparation:
Customers must ensure all clothing pockets are emptied prior to handover. Raspberry Laundry will not inspect pockets for personal items.7.4. Customers must ensure that the information provided in the order form is accurate. Submission of the form with the terms checkbox checked is considered a binding agreement.

8. Specialty and Delicate Items

8.1. Items requiring special care, such as wedding gowns, leather goods, and curtains, are processed separately.
8.2. Specialty cleaning may require additional processing time and charges.

9. Privacy Policy

9.1. Raspberry Laundry is committed to protecting your personal information.
9.2. Any data collected during transactions, such as contact details, will be used solely for processing orders and improving customer service.

10. Dispute Resolution

10.1. We aim to resolve all concerns in a professional and amicable manner. Customers are encouraged to contact us immediately for any service-related concerns.

10.2. Service-related disputes regarding pricing, item condition, or quality must be reported within 24 hours of delivery. Beyond this window, Laundry reserves the right to deny refund, reprocessing, or compensation requests.

10.3. By availing of our services and submitting the booking form, you agree not to initiate chargebacks or payment reversals without giving us the opportunity to address your concern. Any such action without prior communication will be considered a breach of agreement.

10.4. If no resolution is reached after good-faith attempts, disputes will be handled in accordance with the laws of the Republic of the Philippines, and jurisdiction shall be in the appropriate local courts where the service was rendered.

11. Updates to Terms and Conditions

11.1. Raspberry Laundry reserves the right to update these terms at any time. Updates will be posted on our website and will take effect immediately.

For questions or concerns regarding these terms, please contact us at 0917-447-4068, Email us at hello@rasberrylaundry.com