Terms of service

Raspberry Laundry is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of Raspberry Laundry services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you! This agreement is strictly between Raspberry Laundry, and its customers.

Raspberry Laundry is responsible for establishing routines with respect to your service needs, such as pick-up/drop-off schedules, specific laundering instructions and personal preferences. Raspberry Laundry have independent control over the means and methods of providing services as well as the products used in your laundering care, however,Raspberry Laundry is held to the high standards of customer service and quality performance established by Raspberry Laundry. If you ever have a praise, problem or concern with your service, please do not hesitate to contact us directly. We value your business and care about providing excellent service to you.

Pick-up/Delivery Schedule.

All services will be provided by a Raspberry third party pick up guy assigned to you. Pick-up/Delivery will take place on a pre-determined day and time. Raspberry Laundry or you may change the pre-determined pick-up/delivery times, permanently or temporary, with advance notice by either you or Raspberry Laundry. Raspberry Laundry requires at least 1 day notice prior to any change. If you’d like to leave your items at a secure spot, it will be at your own risk. This is also true for delivery. Items left for pick up are not under our care until we have retrieved said items. Items left for delivery at the pre-determined location will not be under our care once they have been left at the agreed upon location. When a pick up  request is canceled and the pick up guy is already at the area, you may be charged for the cancellation. If you wish to cancel the pick up order it should be made at least 1 hour before the arranged pick up.

Procedure and Terms
Raspberry Laundry will provide each customer with a nylon/polyurethane Laundry Bag for fee. Raspberry Laundry reserves the right not to pick-up items that are not in these bags or 13 gallon sized trash bags. 
Raspberry Laundry are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery. Raspberry Laundry will not leave items in the possession of any other person that is not the owner of those items unless the owner has given consent. The customer is responsible for ensuring that his/her Laundry Bag is delivered safely to the Raspberry Laundry.

Missed/Unattended Pick-up or Delivery
If the customer misses a scheduled pick-up or delivery, the customer must coordinate with Raspberry Laundry to reschedule the pick-up or delivery during the next available day and time. Customer may be subject to a missed pick up fee or missed drop off fee for failing to notify their Raspberry team 24 Hours prior to the scheduled pick up/delivery.

Payment
Residential customers must pay the agreed upon charges upon delivery. 
Raspberry Laundry reserves the right to change prices at any time. Payment should  be made directly to the Raspberry pick up guy.  

Refunds
All sales are final and all payments are non-refundable.

Garment Care
The customer agrees not to include any of the following items inside their Laundry Bag (i) non-washable items, (ii) items that are labeled for dry cleaning only, (iii) items that have been exposed to bed bugs or (iv) any other items not meant for laundering. 

The customer is responsible for any and all damage caused by any items left in the customer’s clothing or Laundry Bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of the Raspberry Laundry.
Raspberry Laundry desires to provide high quality laundering services and will use all reasonable precautions to avoid damage to clothes. Raspberry Laundry, however, are not liable for any damage due to normal laundering of items, cleaning of items without care instructions, for dry clean items placed inside Laundry Bags, for special-processing items (delicate-wash, air-dry, stain-treatment) not placed in a separate bag, damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from normal washing procedures. Raspberry Laundry will follow any reasonable instructions provided by the customer, including water or drying temperatures. Raspberry Laundry do not read cleaning instruction labels and is not responsible for special care items, such as dry clean only items, which are included in the Laundry Bag. Although Raspberry Laundry use their best efforts to remove stains, stain removal is not guaranteed. Raspberry Laundry may refuse to clean any garment at their sole discretion.
Raspberry Laundry will re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned, at no additional cost. Raspberry Laundry is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer is notified that there is a possibility of zipper issues while following normal wash procedures, and Raspberry Laundry does not accept any liability for such issues.

Reporting Lost or Damaged Items
Missing or damaged items must be reported to Raspberry Laundry within 24 hours of return of your laundered clothes. Failure to report the missing or damaged item(s) within 24 hours shall remove any liability of Raspberry Laundry for the missing or damaged item. In the event that any item is lost or damaged by Raspberry Laundry, Raspberry Laundry will issue the customer a refund limited to an amount not exceeding three times the laundry charges. 

Copyright © 2016 Raspberry Laundry and Dry Clean Services. All Rights Reserved.

FOLLOW US: